Privacy Policy

Overview

Synelium (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you visit synelium.com or engage with our services, including our SMS text-message program.

Information We Collect

We may collect the following information:

• Contact information — name, email address, and phone number when you book a call, fill out an assessment, or email us directly.
• SMS consent — when you provide your phone number and opt in to receive text messages from Synelium, we record your consent, the date/time it was given, and the opt-in method used.
• Assessment data — responses submitted through our Revenue Leak Scorecard, Revenue Leak Audit, or AEO Scanner tools, including website URLs and tool/platform selections.
• Usage & analytics data — standard web analytics (pages visited, time on site, referral source, browser type, device type, and IP address) collected through cookies and analytics tools such as Google Analytics.

How We Use Your Information

• To respond to inquiries and schedule consultations
• To deliver assessment results and recommendations
• To improve our website and services
• To send SMS text messages (appointment reminders, follow-ups, and service updates) to users who have explicitly opted in — see the SMS Communications section below
• To send follow-up email communications related to your inquiry (you can opt out at any time)
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

SMS Communications & Opt-In

By providing your phone number and checking the SMS opt-in box on our forms, you agree to receive text messages from Synelium. These messages may include:

• Appointment confirmations and reminders
• Follow-up messages related to your assessment or consultation
• Occasional service updates and offers relevant to your business

Message frequency: Message frequency varies based on your engagement. You may receive up to 5 messages per month. Message and data rates may apply.

How to opt out: Reply STOP at any time to unsubscribe from SMS messages. After opting out, you will receive one final confirmation message and no further texts will be sent. You may also contact us at shaun@synelium.com to be removed from SMS communications.

Help: Reply HELP at any time for assistance, or contact us at shaun@synelium.com.

📵 Phone numbers and SMS opt-in data are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Cookies & Tracking

We use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies — required for the website to function properly.
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics). These collect anonymized data such as pages visited and time spent on site.
• Functional cookies — remember your preferences for a better experience.

You can disable cookies through your browser settings at any time. Note that disabling certain cookies may affect site functionality.

Data Security

We use industry-standard security measures to protect your data, including HTTPS/TLS encryption for all data in transit, secure cloud hosting (Vercel), and access controls that limit who can view your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

Our website uses third-party services that may process your information under their own privacy policies:

• Vercel — website hosting
• Google Analytics — website analytics and usage tracking
• GoHighLevel / LeadConnector — CRM, scheduling, and SMS delivery
• Calendly — appointment scheduling (if applicable)

These services are bound by their own privacy policies and data processing agreements. We do not authorize any third party to use your information for their own marketing purposes.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Opt out of SMS communications at any time (reply STOP)
• Opt out of email marketing at any time (click unsubscribe or email us)
• Request that we stop processing your data for certain purposes

To exercise any of these rights, contact us at shaun@synelium.com. We will respond within 30 days.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website or SMS program after changes constitutes your acceptance of the updated policy.

Contact

If you have questions about this privacy policy or how your data is handled, contact: